What Is the Best Business Phone System?

If you want your business to be as productive as possible, you’ll need to optimize how you communicate. After all, even a short amount of downtime can result in your company dealing with significant costs. To make matters worse, it’s not always apparent what type of phone system your business should incorporate (or even what options are available to you). Fortunately, making the right decision isn’t as difficult as it may first seem. Let’s explore everything you need to know about choosing the right business phone system.

So, What Type of Phone Systems Are There?

You won’t be able to make the best decision for your business if you aren’t sure what systems you’re able to choose from. Fortunately, there’s only a handful worth considering.

Let’s take a look at some of the most notable.

Private Branch Exchange (PBX)

This is one of the more advanced phone systems that you can implement in your company. As the name suggests, it involves establishing a private phone network within your company that you can use for both internal and external communication.

PBX systems often involve a central unit that manages incoming and outgoing calls. For example, a phone can be configured on a company’s private network to receive calls when a certain number is dialed.

In this scenario, the central PBX unit will route incoming calls to this particular device.

Although this scenario involves using a physical connection to these devices, wireless options are available, too.

Key Services Unit (KSU)

Out of the types of services listed, this is the most simple. As such, it’s often used by particularly small companies (such as those with few than 20 employees).

The main benefit it provides is allowing outdated phones (such as those absent of modern features) to improve their functionality. For instance, a conventional office phone can use a KSU system to interact with other office extensions, handle multiple lines, etc.

For brand new companies with very few employees, a KSU-less system is also an available option. As opposed to incorporating an established system that office phones use to maintain improved functionality, the system is entirely wireless.

Cloud Phone Systems 

By using the Internet to help establish and maintain a connection, cloud-based phone systems are by far the most advanced option to choose from. For improved flexibility, the device you use doesn’t even have to be a phone. It could instead be a laptop, tablet, desktop computer, etc.

Its main attribute, though, is the lack of necessary hardware. Since this system takes place entirely in the cloud, you’ll no longer have to worry about expensive hardware in order to incorporate it into your business.

It also comes with plenty of other advantages, such as the option to send voicemail to email, an automated phone attended, etc.

So, Which Is Best?

For companies that are looking for a scalable option that doesn’t require significant hardware, a cloud-based system is the best option.

Small companies may find a KSU system suitable, but they’ll quickly outgrow it as their company increases in size. Larger companies can also take advantage of a PBX system, but it often doesn’t provide the same level of functionality as a cloud-based phone system.

Choosing The Right Business Phone System Can Seem Difficult

But it doesn’t have to be.

The above information is all you’ll need in order to choose the business phone system that’s best for you and your company. Then, you’ll be able one step closer toward streamlining your productivity.

Want to learn more about how we can help? Get in touch with us today to see what we’d be able to do for you.