What Is a Cloud-Based Phone System?

Companies worldwide are switching to the cloud. Experts say that about 94% of workloads will be cloud-based by 2021.

If you’ve ever used Google Drive or other cloud services, you know how it works. Your data is stored in a remote physical location, so you can access it from anywhere in the world. A cloud-based phone system works in a similar manner.

Cloud communications, including VoIP, are delivered over the Internet. The phone system is hosted by a third-party provider, such as ON Drive Techs. This translates into greater mobility and reduced costs.

Interested to find out more? Here’s what you should know about cloud telephone systems and how this technology benefits your business.

How Does It Work?

Cloud-based phone systems, or hosted VoIP, are delivered and managed by third-party service providers. Therefore, they don’t require on-premise hardware and costly setups.

At the most basic level, this technology enables users to make phone calls over the Internet.

The actual phone system is hosted in a secure data center. This eliminates the need to purchase and maintain a Private Branch Exchange (PBX) hardware.

Cloud telephone systems only require a stable Internet connection. Users can make phone calls from any mobile device, including smartphones and laptops.

They also have access to high-tech features, such as app integration, voicemail to email, automated attendant, and more.

Why Switch to a Cloud-Based Phone System?

Setting up VoIP infrastructure in-house can be costly, especially for small businesses.

A cloud-based phone system offers the same benefits for less. This service eliminates the need for PBX, regular maintenance, and extensive wiring.

Cloud telephone systems can significantly reduce your operational costs.

The service provider will handle everything, from system setup and configuration to regular updates. This translates into higher data security, ease-of-use, and reliability.

Hosted VoIP also allows for increased mobility.

If you work remotely or have offices in multiple locations, you can communicate with your team through a single phone service. Furthermore, you can host conference calls from anywhere in the world.

Think of hosted VoIP as a fully integrated communications system. With this technology, you can keep in touch with mobile and remote workers and scale up as your business grows.

Other benefits include:

  • Access to cutting-edge network applications
  • Superior customer service
  • Time management and efficiency
  • Increased flexibility
  • Energy savings
  • Reduced carbon footprint
  • Faster disaster recovery
  • Enhanced data security
  • High-quality voice calls
  • 24/7 support

Depending on your business needs, you may use a cloud-based phone service to manage virtual teams.

This technology also allows you to direct customer calls to different departments. You can even set up on-hold messages about special deals or promotions.

The end result? Improved collaboration, greater mobility, and happier customers.

Take Your Business to the Next Level

At the end of the day, a cloud-based phone system is an investment in your business.

You’ll not only cut operational costs but also unify communications across your organizations. Plus, you will be better able to handle customer inquiries.

Your competitors are always using this technology. What are you waiting for? Contact us today to get a free quote and discuss your phone system needs!