How to Transfer a Call Directly to a User Voicemail?
When you are on the call, press the dual phone key ☏⇾☏ on the telephone, then dial *99, followed by the user voicemail extension number, and press the double phone key ☏⇾☏ again to complete the transfer to the user mailbox.
Sheet Cheat
☏⇾☏ *99 Ext 102 ☏⇾☏.
Note: The example sheet cheat is using extension #102 as a destination.
How to Transfer a Call to Another User?
There are two methods to successfully transfer a call to another user extension; attended or unattended. An attended transfer allows announcing the caller to the user, letting them know who is calling before transferring the call. On the other hand, unattended is a blind transfer method where the caller is transferred immediately without announcing it.
- Attended transfer: When you are on the call, press the dual phone key ☏⇾☏ on the telephone and enter the user destination number; where do you need to transfer the call and press the “AttTrnf” shortcut key at the bottom of the LCD screen; if the person decides to take the call, press Transfer again to finish it; otherwise press split and select the caller line to return to the call.
- Unattended transfer: When you are on the call, press the dual phone key ☏⇾☏ on the telephone and enter the user extension number, where you need to transfer the call and press the double phone key ☏⇾☏ again to complete the transfer.
Sheet Cheat
Unattended: ☏⇾☏ Ext 102 ☏⇾☏
Attended: ☏⇾☏ “AttTrnf” Ext 102 ☏⇾☏
Note: The example sheet cheat is using extension #102 as a destination.
How to change the mailbox PIN?
To change the mailbox PIN on the desired phone, press the envelope key ✉ or press * 97 to access the voicemail menu, then enter the default PIN (default PIN is 0000) followed by the pound key #.
Once you’re on the main menu, press 5 for the advance option.
To change the mailbox PIN, press 6 and enter the new 4 digit PIN followed by the pound key #
Sheet Cheat
✉ > 0000# > 5 > 6 > New PIN > #
How to Set up the Voicemail Greeting?
To set up the voicemail greeting on the desired phone, press the envelope key ✉ or press * 97 to access the voicemail menu, then enter the default PIN (default PIN is 0000) followed by the pound key #.
Once you’re on the voicemail main menu, press 5 for the advance option.
- To record a greeting, press 1
- Choose greeting 1
Follow the prompts to complete the voicemail greeting setup.