What is VoIP?

VoIP stands for Voice-over Internet Protocol. You might be asking yourself, what exactly does that mean? In layman’s terms, VoIP technology allows users to make phone calls using a broadband internet connection. So, how does it work? The VoIP cloud server converts the user’s voice into digital signals that are then transmitted over the internet and received just like a regular phone call.

If VoIP sounds like a regular phone line, then what is the purpose of this type of service? Well, VoIP offers many benefits. Below is an overview of the great features VoIP has to offer that will give your small business that big-company feel.

Portability

This year has been tough on many small businesses, with many facilities having to be closed as a result of the COVID-19 pandemic and quarantine. With traditional phone lines, you need to relocate your phone system equipment and pay for high-cost reinstallation. To be up and running with VoIP, all you need is broadband internet and your VoIP phone. This makes it very easy for users to work from virtually anywhere. If your business needs to be relocated, just grab your phones and go!

Multi-Functionality

With VoIP, you get more than just voice calls. When you switch from a conventional analog phone system, you’ll be delighted to find that along with calls, you’ll also have access to voicemail to email, music-on-hold, mailbox on each extension, automatic attendant with company directory, and more.

Mobile APP (iOS and Android)

Mobile APP integration allows users to make phone calls using the company phone number from anywhere to avoid revealing their private phone numbers.

Automated Assistant

Customers have come to expect 24/7 assistance. Cloud Phone Systems allows any business to set up a virtual receptionist that can provide customers and prospective customers with information related to business hours, location, the company website, social media channels, and other services and products that the company may offer.

Record-Keeping

To provide better record-keeping for your business, voicemails are automatically sent to the designated email, allowing you to archive and forward any email or voicemail you receive to the appropriate party or storage location as needed. Another record-keeping feature that VoIP offers is call recording, which can be set up simply by logging into your portal and opting into it. With call recording, all-important communications can be revisited, guaranteeing that no critical information is missed. This also allows business owners to keep track of peak hours, lengths of calls, and, of course, how to provide better service to their customers.

Phone Tag

Phone tag might sound like a fun game you played when you were a child, but, if you’ve ever tried to return a phone call, only to be met by a voicemail tone, you understand the back-and-forth frustration and waste of time it can create for customers. With VoIP, you can program your phone number to ring on multiple devices before going to voicemail, providing your clients with more ways to reach you and saving you time, frustration, and money!

Contact us today at (866) 258-0064 or via our contact form if you have any questions. Make sure to ask about our business package to take advantage of all the available savings!